Privacy Policy

This Privacy Policy describes how Castle Rock Plumbing Pros ("we," "us," or "our"), located at 612 Wilcox St Ste 200, Castle Rock, CO 80104, collects and uses information when you visit this website or contact us by phone or through the contact form.

Information we collect

We collect information in two ways: information you provide directly, and information collected automatically when you browse this site.

Information you provide

When you submit a service request through the contact form on this site, we collect the name, phone number, city, and description of service you enter. We use this information only to respond to your service request. When you call us by phone, your call may be tracked and recorded through our call-tracking system (see "Call tracking" below).

Information collected automatically

When you visit this site, standard server logs may record your IP address, browser type, referring URL, and pages viewed. If we use third-party analytics software, that software may set cookies in your browser to collect aggregate usage data. We use this information only to understand how the site is used and to improve its content.

Call tracking

The phone numbers displayed on this website are tracked through a pay-per-call platform. When you dial a number on this site, the call may be recorded and analytics data (including call duration, geographic area, and time of call) may be captured for business and billing purposes. By calling a number on this site, you acknowledge that your call may be tracked and recorded. If you prefer not to have your call tracked, you may contact us in writing at the address above.

How we use your information

We use the information we collect to respond to service requests, schedule plumbing appointments, follow up on estimates, improve this website, and comply with applicable law. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-party services

This site may use third-party services including:

• A call-tracking provider to route and measure incoming calls
• A form-processing service to receive contact form submissions
• Web analytics software to understand site traffic patterns
• Content delivery infrastructure to serve this site reliably

Each of these providers has its own privacy policy governing their handling of any data that passes through their systems. We are not responsible for the privacy practices of third-party providers.

Cookies

This site may use cookies (small text files stored in your browser) for analytics and session management. Most browsers allow you to decline cookies or delete existing ones through your browser settings. Disabling cookies may affect some site functionality.

Your privacy rights

Colorado residents have rights under the Colorado Privacy Act (CPA), which took effect July 1, 2023. These rights include the right to access personal data we hold about you, the right to correct inaccurate data, the right to delete your personal data, and the right to opt out of certain data uses. To exercise any of these rights, contact us at the address or phone number listed below. We will respond within 45 days as required by Colorado law.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined under the CCPA.

Data security

We take reasonable steps to protect the information you submit to us from unauthorized access or disclosure. However, no data transmission over the internet or storage system is guaranteed to be 100 percent secure. If you have reason to believe that your information has been compromised, contact us immediately.

Children's privacy

This site is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of this site after any changes constitutes your acceptance of the updated policy.

Contact us about privacy

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Castle Rock Plumbing Pros
612 Wilcox St Ste 200
Castle Rock, CO 80104
Phone: (303) 552-3896